Question 1

What choices affect my pricing?

Accepted Answer

Here are some of the choices that may affect the price of your packaging:Size (larger packaging requires more sheets of material to be used)Quantity (ordering higher quantities will net you a lower cost per unit)Material (premium materials will cost more)Additional processes (additional processes require extra work)Finish (premium finishes will cost more)

Question 2

What is the turnaround time on my order?

Accepted Answer

Standard turnaround time is typically 2-3 weeks after artwork approval.Rush options may be available for an additional fee.

Question 3

Where do you ship to?

Accepted Answer

We ship globally with various shipping options available depending on your location and requirements.

Question 4

Do you have volume discounts or price breaks?

Accepted Answer

Yes, we offer volume discounts on larger orders.Please contact our sales team for specific pricing tiers.

Question 5

Do you offer rush orders?

Accepted Answer

Yes, rush orders are available for an additional fee depending on the complexity and volume of your order.

Question 6

How do I place a reorder?

Accepted Answer

You can place a reorder by logging into your account or by contacting our customer service team with your previous order details.

Question 7

I have more questions

Accepted Answer

Please contact our customer service team at sales@leaflypackaging.com or call us at (+86) 158 1559 7437 for any additional questions.

Question 8

What is the standard turnaround time?

Accepted Answer

Our standard turnaround time is 2-3 weeks from the date of artwork approval and payment confirmation.

Question 9

Do you offer rush production?

Accepted Answer

Yes, we offer rush production services with expedited turnaround times of 7-10 business days for an additional fee. Please contact our customer service for pricing and availability.

Question 10

What affects printing turnaround time?

Accepted Answer

Several factors can affect printing turnaround time:Order complexity and quantitySpecial finishes or treatmentsCurrent production scheduleShipping location and methodArtwork readiness and approval speed

Question 11

How do you handle print proofs?

Accepted Answer

We provide digital proofs for all orders at no additional cost. Physical proofs are available for an additional fee and will add 5-7 days to your production timeline.

Question 12

What shipping carriers do you use?

Accepted Answer

We primarily ship via UPS, FedEx, and DHL for international shipments. For larger orders, we may use freight shipping services.

Question 13

How are shipping costs calculated?

Accepted Answer

Shipping costs are calculated based on package dimensions, weight, destination, and selected shipping speed. We provide exact shipping quotes during checkout.

Question 14

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries worldwide. International shipping times typically range from 7-21 business days depending on the destination and customs processing.

Question 15

Is expedited shipping available?

Accepted Answer

Yes, we offer expedited shipping options including overnight, 2-day, and 3-day delivery where available. Additional fees apply for expedited services.

Question 16

How are invoices delivered?

Accepted Answer

Invoices are sent electronically via email upon order confirmation. Physical copies can be included with your shipment upon request.

Question 17

What payment terms do you offer?

Accepted Answer

For new customers, we require 100% payment upfront. For established accounts, we offer Net-30 terms with approved credit application.

Question 18

How do I request a copy of a past invoice?

Accepted Answer

You can request copies of past invoices by emailing our accounting department at accounting@leafly.com or by calling our customer service line.

Question 19

What payment methods do you accept?

Accepted Answer

We accept the following payment methods:Credit cards (Visa, Mastercard, American Express)Bank transfers/ACHWire transfersCompany checks (for established customers only)

Question 20

Do you offer payment plans?

Accepted Answer

For large orders exceeding $10,000, we may offer split payment options with 50% due at order confirmation and 50% due before shipping. This is subject to approval.

Question 21

Is my payment information secure?

Accepted Answer

Yes, all payment information is processed through PCI-compliant secure systems. We never store your complete credit card information on our servers.

Question 22

What is your return policy?

Accepted Answer

As we create custom products to your specifications, we generally don't accept returns. However, if there is a manufacturing defect or error on our part, we will provide replacements or refunds.

Question 23

How do I report a problem with my order?

Accepted Answer

Please contact our customer service team within 7 days of receiving your order if you encounter any issues. Include your order number and photos of any defects.

Question 24

Do you offer refunds?

Accepted Answer

Refunds are issued only in cases where we cannot provide a replacement or if there was a significant error on our part. Each case is evaluated individually.

Question 25

What materials do you use for cannabis packaging?

Accepted Answer

We use a variety of materials for cannabis packaging including:Child-resistant plasticsRecyclable paperboardGlass containersBiodegradable materialsTin containersSustainable hemp-based packaging

Question 26

Are your products compliant with cannabis regulations?

Accepted Answer

Yes, our packaging solutions are designed to meet state-specific cannabis packaging regulations. We stay updated on changing regulations to ensure compliance.

Question 27

What is child-resistant packaging?

Accepted Answer

Child-resistant packaging meets the standards set by the Consumer Product Safety Commission (CPSC) and requires special mechanisms that make it difficult for children under 5 years old to open, while remaining accessible for adults.

Question 28

What custom printing options do you offer?

Accepted Answer

We offer a wide range of custom printing options:Digital printing for short runs and variable dataOffset printing for larger quantities and precise color matchingFoil stamping and embossingSpot UV coatingSoft touch finishesCustom die-cutting

Question 29

Do you offer design services?

Accepted Answer

Yes, our in-house design team can help create packaging designs from scratch or refine your existing artwork to ensure it's production-ready. Design services are billed at an hourly rate.

Question 30

What file formats do you accept for artwork?

Accepted Answer

We accept Adobe Illustrator (.ai), Photoshop (.psd), InDesign (.indd), and print-ready PDFs. All fonts should be outlined or included, and images should be at least 300 DPI.

Question 31

What is the minimum order quantity?

Accepted Answer

Our minimum order quantities vary by product type. Custom printed boxes typically start at 500 units, while labels and smaller items may have lower minimums of 250 units.

Popular Articles

• What choices affect my pricing?

• What is the turnaround time on my order?

• Where do you ship to?

• Do you have volume discounts or price breaks?

• Do you offer rush orders?

• How do I place a reorder?

• I have more questions